Support Services

We have used Steven since he started in business and he has done a great job for us in ensuring any glitches we experience in our IT is sorted quickly and effectively.

I have now used Steven for a number of repairs to our PC and network problems which he has provided consistent quality of service at competitive rates. Quick reponces and reliable.

We’ve used Steven at Pyramid IT for a wide range of IT/Computer related issues and requirements from hard drive failures, to server moves and online backup services. On all of the occasions we have dealt with him the service has been prompt and professional. I wouldn’t hesitate recommending Pyramid IT for any IT related services, in fact we regularly refer our clients to him.

Steven has provided expert support for all of Cornerstone’s IT needs. He always delivers; on time and within budget. As a complete luddite, I have no idea what he’s telling me half the time but everything works when he leaves. Thanks Steven

As a home-based worker with my head office some 400 miles away, it is imperative that I have a reliable contact locally to look after the IT within my home office. Having felt in the past that being a sole user, as opposed to part of a larger organisation, was a disadvantage when looking for IT support, I can honestly say I’ve never felt less like this with Steven at Pyramid IT. The “all access” support package I have in place is worth every penny, the remote access facility being highly r…

Steven is easy to work with and knows what he’s speaking about and makes it easy to understand. We found it hard to find a good IT person in Livingston, West Lothian that is reasonably priced and is good to work with.  He has helped us out with basic computer problems and more in-depth IT areas too. Thanks Steven keep up the good work.

Steven has been superb at sorting out all our IT Problems and I would recommend him to more businesses.

Steven saved me hours of work checking my PC setup up, giving me confidence in what I was doing and resolving problems for me. He turned up when he said he would and did the work quickly and without fuss. On the basis of my first experience of his service I intend to sign-up for his online backup and daily health check services. I would strongly recommend Steven to others.

Steven fixed a fault on my notebook keyboard after someone had told me I could try a new keyboard to see if that would work. Not only did he find and fix the fault the price he quoted for a new keyboard should I need one was half the price I had been given previously. I really appreciated having my notebook picked up from my house and delivered it just made my life so much easier. I cannot recommend him highly enough. His knowledge and professionalism were impressive, I will certainly be using h…

Excellent, really Excellent. Such great value for money and Steven is very knowledgeable about IT. Absolutely HR have now used Steven and Pyramid IT 3 times in the last few months. We have used Steven to solve a major failure with a virus on a Desktop, provide an in depth backup solution for our IT and rebuild an Apple Mac Mini, after a hard drive failure. Can’t recommend both Pyramid IT and Steven Burrows highly enough. Andrew Bourke, Absolutely HR.