Support Services

Steven has been superb at sorting out all our IT Problems and I would recommend him to more businesses.

Thanks to Steven Burrows of Pyramid IT for great service and expertise when my IT systems went awol. Steven’s calm and matter of fact approach gave me confidence in his skill as a technician. He worked efficiently, and the problem was solved much more quickly than I had anticipated. He explained everything that was happening, addressed other possible solutions without the hard sell, so that I had headspace to make informed choices for my business IT requirements going forward. I’m really ple…

Steven came out and helped when we got a serious virus. He was knowledgeable about the issue and fixed the problem in a very short time. he also advised of an additional level of security which we installed and we have had no problems since. Thank you Steven, you were a life saver.

As a home-based worker with my head office some 400 miles away, it is imperative that I have a reliable contact locally to look after the IT within my home office. Having felt in the past that being a sole user, as opposed to part of a larger organisation, was a disadvantage when looking for IT support, I can honestly say I’ve never felt less like this with Steven at Pyramid IT. The “all access” support package I have in place is worth every penny, the remote access facility being highly r…

Steven has provided expert support for all of Cornerstone’s IT needs. He always delivers; on time and within budget. As a complete luddite, I have no idea what he’s telling me half the time but everything works when he leaves. Thanks Steven

I have now used Steven for a number of repairs to our PC and network problems which he has provided consistent quality of service at competitive rates. Quick reponces and reliable.

I would like to thank Steven Burrows of Pyramid IT for his great service and help in solving my IT issues. I have used Steven’s services twice in the past and I must say each time I have been happy with the results and his expert advice. The first time I used Pyramid IT, my laptop had started to run really slow and I felt my brain was working faster than my laptop was finishing tasks. I needed a clear out and a professional laptop tune up. I advised Steven that my laptop is in constant use an…

We’ve used Steven at Pyramid IT for a wide range of IT/Computer related issues and requirements from hard drive failures, to server moves and online backup services. On all of the occasions we have dealt with him the service has been prompt and professional. I wouldn’t hesitate recommending Pyramid IT for any IT related services, in fact we regularly refer our clients to him.

I was having trouble with my laptop computer recently with it running very slow on start up. This was not ideal especially when visiting clients and showing them reports on my laptop – sometimes waiting what felt like an eternity for anything to load. As an integral part of my business this could not carry on. I explained the situation to Steven who picked up my laptop and dropped it off later that week fully functional and ready to go. This was all done with a fantastic level of service a…

Excellent, really Excellent. Such great value for money and Steven is very knowledgeable about IT. Absolutely HR have now used Steven and Pyramid IT 3 times in the last few months. We have used Steven to solve a major failure with a virus on a Desktop, provide an in depth backup solution for our IT and rebuild an Apple Mac Mini, after a hard drive failure. Can’t recommend both Pyramid IT and Steven Burrows highly enough. Andrew Bourke, Absolutely HR.