Email Support

Steven helped me to sort out the social media communication. He was there quickly, was extremely efficient and coached me very well indeed. I was really happy with the level of service I received and would not hesitate to hire Steven again.

I was having trouble with my laptop computer recently with it running very slow on start up. This was not ideal especially when visiting clients and showing them reports on my laptop – sometimes waiting what felt like an eternity for anything to load. As an integral part of my business this could not carry on. I explained the situation to Steven who picked up my laptop and dropped it off later that week fully functional and ready to go. This was all done with a fantastic level of service a…

Excellent, really Excellent. Such great value for money and Steven is very knowledgeable about IT. Absolutely HR have now used Steven and Pyramid IT 3 times in the last few months. We have used Steven to solve a major failure with a virus on a Desktop, provide an in depth backup solution for our IT and rebuild an Apple Mac Mini, after a hard drive failure. Can’t recommend both Pyramid IT and Steven Burrows highly enough. Andrew Bourke, Absolutely HR.

Steven is easy to work with and knows what he’s speaking about and makes it easy to understand. We found it hard to find a good IT person in Livingston, West Lothian that is reasonably priced and is good to work with.  He has helped us out with basic computer problems and more in-depth IT areas too. Thanks Steven keep up the good work.

Steven fixed a fault on my notebook keyboard after someone had told me I could try a new keyboard to see if that would work. Not only did he find and fix the fault the price he quoted for a new keyboard should I need one was half the price I had been given previously. I really appreciated having my notebook picked up from my house and delivered it just made my life so much easier. I cannot recommend him highly enough. His knowledge and professionalism were impressive, I will certainly be using h…

Steven came out and helped when we got a serious virus. He was knowledgeable about the issue and fixed the problem in a very short time. he also advised of an additional level of security which we installed and we have had no problems since. Thank you Steven, you were a life saver.

Steven saved me hours of work checking my PC setup up, giving me confidence in what I was doing and resolving problems for me. He turned up when he said he would and did the work quickly and without fuss. On the basis of my first experience of his service I intend to sign-up for his online backup and daily health check services. I would strongly recommend Steven to others.

As a home-based worker with my head office some 400 miles away, it is imperative that I have a reliable contact locally to look after the IT within my home office. Having felt in the past that being a sole user, as opposed to part of a larger organisation, was a disadvantage when looking for IT support, I can honestly say I’ve never felt less like this with Steven at Pyramid IT. The “all access” support package I have in place is worth every penny, the remote access facility being highly r…

Steven helped us resolved a number of issues afters the Windows 10 upgrade. Quick & responsive and delivered his services in a timely & professional manner. Would have no hesitation in recommending Pyramid IT.

Thanks to Steven Burrows of Pyramid IT for great service and expertise when my IT systems went awol. Steven’s calm and matter of fact approach gave me confidence in his skill as a technician. He worked efficiently, and the problem was solved much more quickly than I had anticipated. He explained everything that was happening, addressed other possible solutions without the hard sell, so that I had headspace to make informed choices for my business IT requirements going forward. I’m really ple…