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You were open and honest and that is not something that I have felt when dealing with other of your competitors in the past. You were able to strip away some of the “fuzz” with such contracts and pointed out the pitfalls inherent with other contracts as produced by some of your competitors … All in all it was a refreshing experience dealing with yourself and your company and I would not hesitate in recommending your services to others.
I write to confirm the fantastic experience we have had in changing our managed service contract to Pyramid IT. In stark contrast to many of the companies we considered, Michael and his team have dealt with integrity and in our best interests from the offset. If you’re looking for a credible, honest and transparent supplier, then look no further. It has been refreshing having a business partner who has delivered on their promises and whose technology, service and management has exceeded our expectation.
From the outset you listened to and understood our requirements as a voluntary sector organisation and we were able to agree an inclusive package which met our needs perfectly. Since partnering Pyramid IT our systems operate better, staff are more productive, and their pro-active monitoring has reduced user related issue to almost zero. The transition to a Pyramid IT managed service is a decision we wish we’d made years ago.
Like many organisations, when faced with a decision to replace our IT infrastructure, we were presented with a confusing array of deals from a number of companies. There were a myriad of different recommendations, vendor options, lengths of contracts and special features. Of all the companies contacted Pyramid IT offered the best combination of a highly competitive quote, backed it up with great transitioning to new systems and migrating us to the cloud, all with no fuss. We are delighted with the result and are realising significant quarterly savings.