An ounce of prevention is worth a pound of cure.
Every once in a while, we hear a news story about industrial-strike actions crippling public services, and every winter you’ll hear about inclement weather rendering the roads impassable, emptying offices, and bringing the economy to a grinding halt. The connecting link between these seemingly disparate events is that these stories showcase the incredible cost to national economy and the billions in daily losses when businesses stop working.
On a more micro level, this reality is mirrored in every office around the world. When the infrastructure you rely on suddenly fails, the effects are immediate and devastating, especially in this era of connectedness in which no part of the office infrastructure is more vital or sensitive than the computer network. Communications are crippled, cutting off connections to customers and business partners, and business regular operations are disrupted.
The typical approach to solve these problems has been “don’t fix what’s not broken.” A problem arises and is fixed as quickly as possible, measuring the solution success by the lowest amount of downtime. However, this is not a constructive pragmatic solution. A break-fix approach to your computer network ensures that only the symptoms of a problem are ever treated rather than a more comprehensive approach that identifies and amends the underlying cause of the network failure.
What’s more, if you’re contracting your IT support from an external vendor you will often find yourself dealing with a conflict of interest. Your goal is to enjoy a reliable computer network, while the goal of most traditional IT vendors is to bill for as many hours as possible. It’s a cynical argument to make, perhaps, but it’s important to understand the reality that you may be working at cross purposes with your IT vendor.
A more efficient approach to solving your network problems is to prevent them. To quote Ben Franklin: “An ounce of prevention is worth a pound of cure.”
Preventative maintenance is, by far, the best way to keep your IT infrastructure running smoothly and to minimize the risk of failure. With a regular ongoing maintenance program, you will easily catch problems before they arise and avoid the costly downtime that stifles your efforts to run your business efficiently.
A competent IT provider, like ourselves, will provide a wide range of in-house as well as remote maintenance services that keep your IT infrastructure ticking without interruption.
In addition, a proactive approach to your IT support will, in the long run, save you money. By paying a fixed rate you will never be faced with large one-time costs for emergency repairs, and you will save your company from the crippling losses associated with unexpected network outages.